Refund and Returns Policy – Native Deodorant

1. Eligible Return Window

All return and exchange requests must be submitted within 30 calendar days upon receipt of your package. No requests will be processed after the 30-day deadline.

2. Basic Return Requirements

Goods must remain unused, unopened, free of wear marks, and complete with original boxes, tags and all accessories.
Valid order records (order number & purchase proof) are mandatory for all return applications.
You must contact customer service in advance to obtain return authorization and a pre-paid return label. Unauthorized self-shipped returns will be rejected by our warehouse.

3. Return Shipping Responsibility

For your first full-order return: NativeCos covers all return shipping fees under our trial guarantee.
For non-first returns or returns due to personal preference / ill fit: The customer bears all return shipping costs.
For damaged, defective or incorrectly shipped items: Submit clear photos of the flaws within 7 days after delivery. Once reviewed and approved, we will cover return shipping fees.

4. Non-Returnable Merchandise

Mini-sized travel samples
All international orders (no cross-border returns supported)
Clearance sale items and gift cards (final sale, non-refundable and non-exchangeable)
Opened personal care, body wash and fragrance goods (except for factory defects or transit damage)

5. Color Difference Disclaimer

All product photos are for reference only. Minor color variations caused by monitor display differences are not recognized as quality defects and do not qualify for free returns.

6. Refund Processing Time