FAQ

Where can I buy NATIVE products in the United States?

The easiest way to get your favorite NATIVE products is to buy directly from http://nativecos.com

You can also find our products at many grocery stores, drug stores, mass merchandisers, and other online retailers. If your favorite retailer doesn’t stock the product you want, talk with the store manager to see if they’ll order it for you. Stores decide which items to sell based on what their shoppers want, so letting them know in person may help. You might also try searching online for retailers that are currently stocking it.

Keep in mind that many retailers now offer pick up options. Even if an item is not on the shelf at the moment, it may be available for pick up since stores often fulfill those orders from a larger warehouse. Check the retailer’s online store to see if pick up is available in your area.  

Where can I buy NATIVE products in Canada?

You can find Native products at many grocery stores, drug stores, mass merchandisers, and other online retailers. If your favorite retailer doesn’t stock the product you want, talk with the store manager to see if they’ll order it for you. Stores decide which items to sell based on what their shoppers want, so letting them know in person may help. You might also try searching online for retailers that are currently stocking it.

Keep in mind that many retailers now offer pick up options. Even if an item is not on the shelf at the moment, it may be available for pick up since stores often fulfill those orders from a larger warehouse. Check the retailer’s online store to see if pick up is available in your area.  

Thank you for your interest in Native! I’m sorry, we don’t have coupons or samples to send upon request; however, your local retailers may offer coupons through their digital coupon programs, so be sure to visit their websites if interested. I would also recommend following Native on Instagram @native and signing up for our email list for new scent updates, special promotions, and giveaways! You can sign up for our email list by entering your email address via the text box under ‘Stay in Touch’ at the bottom of our website HERE.

We ship all orders within 1-2 business days. Your package will arrive 3-7 business days after shipping. If you need your order faster, you can opt for 2-day expedited shipping for $15. Your package will arrive two business days after it ships. Please note that if you are shipping to Hawaii, Alaska, PO Boxes, or a U.S. Territory, expedited shipping may take additional time but will be faster than our free shipping method. Expedited shipping fees are non-refundable.

Orders can be tracked by entering your order number & email address via our ORDER TRACKING page. Your tracking details will be updated within 24-48 hours after being scanned by the carrier.

Changes to your subscription can be made at any time by logging into your ACCOUNT .
i.    Desktop or Laptop

      1. Click ‘Subscriptions’ on the left-hand side, and your active subscription(s) will appear. 

ii.    Mobile or Tablet

      1. Tap the drop-down box displaying ‘Order History’ and then ‘Subscriptions’ once logged in. 
Identify the product you’d like to modify and then click ‘Manage Subscription’. From there, you can edit the next ship date, refill frequency, scent, quantity, shipping address, and payment information. If you would like to subscribe to additional Native products, you can do so by clicking the ‘Add Subscription’ button! Alternatively, if you need to make any last-minute adjustments before your subscription refills, make sure to reach out to us 1-2 business days before your next refill date so we can make the needed changes in time 🙂